Refund policy

PLEASE NOTE – DUE TO SHIPPING BEING A SEPARATE SERVICE, RETURN SHIPPING FEES ARE AT THE COST OF THE CUSTOMER

REFUNDS

We have a 30-day return policy, which means you have 30 days after purchase to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the original receipt.

To start a return, you can contact us at onlineorders@emilleshoes.ca or visit us in store. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

You can always contact us for any return questions at onlineorders@emilleshoes.ca.

 

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REFUNDS ON PAYMENT INSTALLMENT PLANS

Financing agreements with payment installment plans such as Sezzle and Affirm are a separate service.

Any refunds issued in store for online orders purchased with payment installment plans are issued to the customer directly, not the payment plan itself. It remains the customers responsibility to complete the payment installments.

In-store refunds for these purchases act as reimbursement to pay off the remaining installments.

If you would like us to directly refund the installment plan, refunds must be processed online through your order.

EXCHANGES

The fastest way to ensure you get what you want is to exchange in store or curbside. To inquire about an exchange via mail, you can contact us at onlineorders@emilleshoes.ca. Items sent back to us without first requesting an exchange will not be accepted.

DAMAGES & ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any damage questions at onlineorders@emilleshoes.ca.

EXCEPTIONS / NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on gift cards online. Socks and Masks are non-returnable due to hygiene and safety reasons. All sales of socks and masks will be final.

You can always contact us for any exception / non-returnable item questions at onlineorders@emilleshoes.ca.